More Than Just Reviews
A Smart Dashboard to Elevate Your Business
TapRates is an operations feedback platform for restaurants and hospitality: customers share via QR, unhappy guests are heard before they go public, branch managers follow through on fixes — and you see the impact in the reviews that follow.
Not a feedback tool. An operations system.
Four steps running weekly, so what your customer says reaches the person who can fix it.
Collect
QR · NFC · Google — one inbox
Translate
Daily AI brief + a live 0-100 health score per branch
Assign
Recurring complaint → tracked task for the right branch manager
Measure
Impact of the fix on the following week's ratings
What isn't heard isn't measured. What isn't measured doesn't improve.
Your customer's experience, in 10 seconds
Not Just a Review Collector
TapRates equips you with the exact tools to make decisions that tangibly improve your business.
Centralized Branch Management
Compare branch metrics and instantly discover the strengths and weaknesses of each location manager.
Auto-Sentiment Analysis
AI breaks down recurring keywords to precisely pinpoint the hidden roots of problems in your operational processes.
Peak Time Tracking
Discover the exact hours the worst service happens, allowing you to instantly reinforce your staff schedule.
Precise Touchpoint Tracking
Enjoy granular details; know exactly the source of the rating and which specific service touchpoint requires your immediate intervention.
Net Promoter Score (NPS)
Measure true customer loyalty through a scientifically proven metric far beyond traditional 5-star ratings.
Direct Messaging Channel
Your dashboard receives private messages from customers who prefer reaching you directly instead of posting publicly — a secure two-way conversation.
Every unhappy review is a chance to win them back
A bad moment handled fast builds deeper loyalty than a flawless experience. TapRates puts you in the room before the customer leaves it.
Your customer leaves satisfied — even after a complaint.
An urgent alert reaches you within a minute. You call, you listen, you make it right — the customer feels heard, and you keep their loyalty instead of losing it.
Urgent alerts in minutes
A 1–3★ review pings you before the customer is still parking out front. Log the outcome with one tap from the email — contacted, recovered, refunded, lost — and watch your recovery rate climb over the months.
AI reply drafts + daily brief
Smart, on-brand suggestions for Google replies and internal messages, in any of 4 languages. Your morning brief reads yesterday's reviews and surfaces today's signal in 30 seconds.
Repeat visitors stay heard
Your weekly regular who keeps flagging the same issue is your most valuable signal. We block burst-spam in minutes; we never silence a returning customer.
When customers see you respond — fast, personally, honestly — the story shifts. From a place that doesn't listen to a place that cares.
From feedback to fixed problems
Three loops the team uses every week — turn complaint patterns into assigned tasks, see each branch's health live, and reply to your Google reviews in the same inbox.
Recurring complaint? Assign it.
One click on a pattern (e.g. "slow service") creates a task with a priority, an owner, and a due date. The branch manager closes it; the dashboard shows the trend dropping.
Branch health, at a glance.
A live 0-100 score per branch from rating, response speed, 1★ resolution, and weekly trend. Crisis turns red the day it starts — not the week after.
Google reviews, in your inbox.
Connect your Google Business account once. We auto-pull every review, you reply once, and we post the reply back to Google. One inbox for everything.
Your team doesn't drown in reviews — they ship improvements.
The small details that make the real difference
Four decisions that quietly make your life — and your customer's — easier.
Your stars, safe
Automatic protection catches manipulation before it touches your reputation — without ever silencing a real customer's voice.
Pay locally, run your business
Subscribe in your local currency and receive an invoice your accountant can use as-is. Tax handled, conversions skipped — you focus on what you do best.
Your page, in their language
Every visitor reads your review page in their own language — automatically, with zero setup from you. They feel like you're speaking directly to them.
Elegant cards, shipped to you
Beautiful cards branded with your logo, delivered to your door. A tap of the phone — your page opens. No app, no friction, an experience worthy of your brand.
A Plan for Every Scale
- 1 branch
- Unlimited reviews
- 14-day free trial
- Advanced analytics
- Email alerts
- CSV export
- Custom review categories
- Custom theme & colors
- Team management
- 100 AI actions/month
- Up to 5 branches
- Unlimited reviews
- 14-day free trial
- Advanced analytics
- Email alerts
- CSV export
- Custom review categories
- Fully custom texts
- Custom theme & colors
- Team management
- Professional QR print
- 2,500 AI actions/month
- Daily AI brief
- Weekly AI insights
- Up to 20 branches
- Unlimited reviews
- Advanced analytics
- Email alerts
- CSV export
- Custom review categories
- Fully custom texts
- Custom theme & colors
- Team management
- Professional QR print
- 15,000 AI actions/month
- Daily AI brief
- Weekly AI insights
- White-label (no TapRates branding)
- Webhooks + API
- Dedicated account manager
Frequently Asked Questions
Invest in Your Reputation Today
Every day that passes without capturing customer feedback is a loss in revenue.
Unlock the operational power hidden behind first impressions.
Ready in 5 minutes • Zero commitments